These terms apply to consultancy, marketing, video and training services provided by Digital Qube Marketing Consultancy FZ-LLC ("the company", "Digital Qube") to its clients.
SECTION 01
Invoicing & estimates
Quotes are based on the information available at the time of briefing.
Quotes assume an efficient approval process, in which the client team reviews materials up to two times before signing off.
If requirements change after the estimate is approved, additional time and cost may be needed.
If the project runs beyond the stated times and dates, additional days will be charged.
SECTION 02
Terms of the agreement
The date consent is received is the start date of the agreement, and all timescales adjust accordingly.
Once the project is confirmed, the client must provide a signed LPO or written approval from its finance or project team.
Printing costs are passed on to the client as expenses.
Travel for specific events, or travel outside the UAE, will be charged.
SECTION 03
Termination of the agreement
The agreement continues until the services are complete.
If either party terminates the agreement before the end of the term, the client pays all fees to the company.
If either party materially breaches the agreement, or a breach is not remedied within 7 days of written notice, the company may end the project immediately.
SECTION 04
Additional work
Ad hoc work can be provided at short notice and is charged at an hourly rate.
The quote assumes the project is completed on the agreed date. If the project is extended, additional costs may apply.
SECTION 05
Hiring of Digital Qube consultants
If the client offers a member of the Digital Qube team a full-time role, with the client or with its partners, 25% of the contract value is payable to Digital Qube.
SECTION 06
Change in scope
The client must provide all required information and documents.
Late information or changed requirements may affect the agreed timescale, and additional charges may apply.
Consultant time is booked in advance, so the client must give 30 days' notice of any change in resource requirements.
SECTION 07
Sign-off processes
The client is responsible for all information published on its channels on its behalf, and for checking that it is correct.
The client must define its sign-off process, for example by appointing one person to approve and check all public content in Arabic and English.
The client is responsible for the accuracy of content and for meeting the privacy and legal requirements of its country of operation.
SECTION 08
Terms of service for video
The client must obtain any required filming permit, unless otherwise agreed. Permits are granted at the discretion of the authorities.
Once the permit is received, the project takes up to 6 to 8 weeks.
Filming starts only after the advance payment is received.
The client grants the company and its partners the right to have a photographer take behind-the-scenes photos for marketing purposes.
After completion, the company and its partners may showcase the project in their portfolio, sales and marketing material, including the website and social media, and in media awards. Photography from the shoot may be used in marketing materials, including printed brochures.
Unused footage (rushes) may be kept and used at the company's discretion.
All payments are made in AED (UAE Dirham).
The project cannot be terminated once confirmed. If the client terminates, the company is entitled to all out-of-pocket expenses and the full contract value remains due.
This proposal is governed by the laws of the Emirate of Abu Dhabi, UAE.
Disputes are first settled amicably and recorded in writing, and the written resolution binds both parties. If a dispute is not resolved within a reasonable time, it may be referred to a competent court.
Late final payment: after completion and approval, a penalty of 10% of the total budget applies for each week of delay, compounded weekly until paid in full.
Costs exclude government levies and taxes such as VAT.
Stock footage is charged at additional cost.
SECTION 09
Digital training programmes
The course lasts four calendar weeks (a fixed 28 days), with four half-day sessions held on a set day each week.
If public holidays fall within the four weeks, training days are rescheduled. Work experience does not take place on public holidays.
Clients living outside the UAE must give two weeks' notice to reschedule training around public holidays.
Participants are encouraged to complete 12 hours of work experience each week, at their discretion.
Training missed through illness cannot be rescheduled at short notice.
Talent Programme (Abu Dhabi): participants are invited to the office three days a week. Four hours per visit is recommended for work experience, and participants may stay longer.
Participants launching a business complete weekly activities remotely and receive trainer feedback. Two to three feedback sessions a week are included, with more at the trainer's discretion and availability. They are also welcome to work from the offices.
To work as a consultant, participants must pass a competency test and exam when the course is completed.
SECTION 10
Payment terms
The course fee is non-refundable.
The fee covers the four set training days and follow-up sessions.
The first payment is due at booking. Subsequent payments are due 10 days before the next course starts.